Refund policy

At Cappelletti Since Shop, we want customers to understand their options if a purchase does not meet their expectations. This policy explains our return requirements and refund procedures for eligible purchases.

30-Day Return Window

Customers may request a return within 30 days of the delivery date.

To qualify for a standard return, the item should be unused, in its original condition, and accompanied by its original packaging, accessories, and other included components where reasonably available.

Because sofas are large furniture items, please review the product dimensions and specifications carefully before purchasing.

How to Request a Return

To initiate a return:

Email support@cappellettosinceshop.us within 30 days of delivery.
Include your order number, the item you wish to return, and the reason for your request.
Wait for our instructions and return authorization before sending the item back.
Follow the approved return instructions and retain any available shipping documentation.

Please do not send a return to our business address unless we specifically confirm that it is the appropriate return destination.

Return Shipping Costs

For standard returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs unless otherwise agreed or required by applicable law.

Because sofas are bulky items, return transportation may be expensive. Please contact us before arranging shipment so that the return method and any applicable costs can be confirmed.

If an item arrives damaged, defective, or materially different from its description, contact us with your order number and supporting photographs. We will review the issue and explain the available resolution. Return costs for these cases will be handled in accordance with the circumstances and applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your delivery as soon as reasonably possible.

If your item arrives damaged, defective, or incorrect, contact support@cappellettosinceshop.us and provide:

Your order number
A description of the issue
Clear photographs of the item and any visible shipping damage, if applicable

Please retain the product and packaging while we review your request. We will assess the issue and communicate the appropriate next steps, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Refund Eligibility and Processing

Once an authorized return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

We aim to process approved refunds promptly and within any applicable legal deadlines.

Original shipping charges are not automatically refundable for standard change-of-mind returns unless otherwise stated or required by law. Where a refund is due because of our error or another legally qualifying circumstance, applicable shipping charges will be handled accordingly.

Exchanges

If you would like a different item, please contact us before returning your purchase. Exchanges are subject to product availability and confirmation by our customer support team.

Returns Outside the Standard Policy

If your request falls outside the 30-day return window, please contact us to explain your circumstances. Any exception is subject to review and does not limit rights that cannot legally be excluded.