Shipping policy

This Shipping Policy explains how Cappelletti Since Shop processes and ships orders for our sofa and furniture products.

Order Processing Time

Our standard order processing time is 1–2 business days after an order has been successfully placed and payment has been authorized.

Business days generally exclude weekends and applicable public holidays. Processing time is separate from shipping transit time.

If an order requires additional verification or experiences an unexpected fulfillment issue, processing may take longer. We will make reasonable efforts to communicate material delays.

Shipping Cost

We charge a flat standard shipping fee of $50 per order.

The applicable shipping charge will be displayed during checkout before the order is submitted. Any applicable taxes or additional charges required by law will be presented as appropriate.

Shipping and Transit Time

Our estimated shipping transit time is 5–8 business days after dispatch.

The estimated timeline is:

Order processing: 1–2 business days
Shipping transit: 5–8 business days after dispatch

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary according to the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

Shipping Destinations

Available shipping destinations are determined by the shipping options displayed at checkout. Please verify that your address is eligible for delivery before completing your order.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, building, or other necessary delivery details.

If you discover an address error, contact support@cappellettosinceshop.us as soon as possible. Address changes may not be possible after an order has been dispatched.

Tracking and Delivery Updates

When tracking information is available, it may be provided by email or through the relevant carrier.

Tracking updates can take time to appear after a shipment is created. For delivery questions, please check the tracking information first and contact us if further assistance is needed.

Large Furniture Deliveries

Sofas may require special handling because of their size and weight. Customers should review the product dimensions and confirm that the item can fit through relevant entrances, hallways, stairways, and other access points.

Unless explicitly stated in the product listing or confirmed by our team, standard shipping does not guarantee in-home assembly, installation, room-of-choice placement, or removal of existing furniture.

Delayed, Lost, or Damaged Shipments

If your shipment appears delayed, tracking has stopped updating, or your item arrives damaged, please contact support@cappellettosinceshop.us with your order number and relevant details.

We will review the available information and assist with the next appropriate steps.

If we cannot ship within the promised timeframe, we will notify you of the delay and provide the cancellation and refund options required by applicable law.